Address
Room 509, 5/F, The Vertex, 111 Tongzhou Street, Tai Kok Tsui, Hong Kong
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Are all your crystal bracelets real and natural?
Yes, all our crystals come from natural mines, each one is hand-selected and purified, and does not contain artificial dyes or synthetic materials.
How should I measure my hand circumference?
Wrap a soft tape measure around your wrist, ensuring it fits snugly but not too tightly. This will be your wrist circumference. We recommend measuring the inner diameter of the bracelet 0.5-1cm larger than your wrist circumference.
How to maintain crystal bracelets?
Avoid prolonged exposure to sunlight or contact with chemicals. It is recommended to rinse with clean water regularly and let it dry naturally. You can also use white crystal or moonlight for energy purification.
What should I do if there is a problem with the product I received?
Return and exchange period: 10-15 days
Return and exchange shipping costs are the buyer’s responsibility.
If you receive a defective or incorrect item, you can request a return, refund, or exchange.
Repair service available: Contact customer service at +8616628544698
How long does it take to receive the goods after purchase?
Expedited shipping 7 days, ordinary shipping