Address
Room 509, 5/F, The Vertex, 111 Tongzhou Street, Tai Kok Tsui, Hong Kong
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
At CSS, your happiness is our top priority.
- Return and exchange period: within 10-15 days
We make it a point that you enjoy every moment with us, whether you’re ordering a product or returning an item.
That’s why we promise to do our best to deliver amazing products and customer experience! That said, here are some things you might want to know:
Can I return or exchange an item?
- Yes! You can return or exchange your item within 10-15 days of receiving it.
- Whether it’s an incorrect size, broken product, or you just changed your mind, we’ll be glad to help you in getting a refund or replacement!
What if I just don’t like my product?
This is sad, but we want to resolve this issue. We offer a 10-15 day satisfaction guarantee, which means if you simply don’t like your item, you can simply return it.
How do I return an item?
We only replace items if they are defective or damaged. If you receive a product with quality problems or the wrong product, you can apply for a return, refund, or exchange. We also provide repair services. Contact customer service: +8616628544698
- You can return an item as long as it is unused. Best if the packaging is unopened!
- As soon as we receive the item, we will either issue a refund or exchange the product for another one.
- For refunds, you can expect your money back 1-2 days after we receive the item.
- We pay your refund through credit card and PayPal. Credit card refunds may take 5 workdays to reflect in your bank.
- For returns or exchanges, please notify us within 10-15 days of receiving your item. This is to minimize the possibility of package loss.
Do I pay for shipping on returns?
Yes, you need to cover shipment if you wish to return an item to us. You may ship back the item using the carrier of your choice.
To ensure a pleasant experience, we highly advise using a tracking service when returning an item.
Can I cancel my order?
If you ordered by accident or simply changed your mind, let us know ASAP. If the order wasn’t shipped yet, we will cancel it immediately and issue a full refund.
Need help?
Contact us at +8616628544698 for questions related to refunds and returns.
